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Enterprise collaboration moves to the cloud

In today's fast-paced business world, collaboration is the key to carrying out mission-critical objectives in a timely and efficient manner. If organizations do not support their workforces' ability to work together through advanced communication tools, operations will suffer and overall productivity will not be optimized. To ensure these problems do not happen, many decision-makers are replacing traditional technologies with more innovative solutions that are backed by cloud computing.

A recent Forbes Insights report highlighted the benefits associated with using cloud-based collaborative services, noting that 64 percent of companies say the services enable them to accelerate business results. In fact, the majority of enterprises do not believe the shift to cloud-enabled communication solutions is no mere evolutionary step in how operations are completed. Instead, executives believe the presence of the cloud marks a true revolution of the collaboration experience.

For the most part, cloud-supported communication solutions enable more productive processes, as 58 percent of companies stated that the technologies have the ability to optimize virtually any procedure, Forbes Insights noted. Sometimes, these solutions have an indirect influence on operations, as in cases where efficiency is slowly improved through stronger collaboration throughout the workplace. Other times, the services refine and optimize entire tasks.

The future of voice
A number of technologies are critical components in the collaboration equation, especially voice. Forbes Insights highlighted how some services are more disruptive than others. Voice is often considered one of the more critical and, as a result, important communication services on the market.

A separate Dimensional Research study on behalf of RingCentral found that 70 percent of IT directors believe their current phone system is lacking, causing executives to look toward the cloud for flexible tools that can support the use of more sophisticated applications. This is becoming increasingly important as the mobile landscape evolves.

"The old-guard on-premise PBX was designed for the 1980s - an era when all employees came into the office, used desktops - not laptops - and didn't own or carry mobile devices," said Curtis Peterson, vice president of operations at RingCentral. "The way we work and communicate has changed profoundly since then. And the on-premise PBX can't keep technological pace with today's new mobility-centric business needs."

In the coming years, enterprises will continue to migrate collaborative tools to the cloud in an effort to keep communications efficient and up to date. By understanding their specific needs, executives can find the cloud-based tools that align with their corporate needs.

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