The communication landscape has changed during the last several years, as employees are no longer bound to use only the traditional business phone system when interacting with clients, colleagues and partners.

The advent of cloud services, social networking and big data are pushing the enterprise into what Deloitte is calling the "post-digital" era.

Cloud services continue to gain traction in the private sector, especially as decision-makers look for innovative ways to gain a competitive advantage over rival firms.

While the cloud has gained significant momentum in the last several years, 2013 will be when it truly takes off, largely driven by the ongoing need for businessesto reduce expenses in today's macroeconomic crisis and the demand for an efficient way to manage the big data phenomenon.

Throughout 2012, service providers made adjustments to their offerings to help companies of all sizes approach and adopt the cloud with fewer complications.

The technological landscape is constantly pushing forward, driven by the rapid evolution of several key IT services, including cloud computing, mobility and others.

The retail industry is constantly trying to find new ways to meet customer demands by implementing advanced marketing strategies.

The contact center landscape is evolving rapidly due to the proliferation of mobile devices, social networks and cloud computing.

The rapidly evolving physical, digital and virtual technological landscape is rapidly increasing the complexity associated with adopting new services.

Cloud computing services are having a major impact on the overall IT landscape, including the employment segment of the market.